Return & Refund Policy

At Chiffonstitch, we want you to feel confident when shopping with us. This policy explains how returns and refunds are handled.

30-Day Return Window

We accept return requests within 30 days of the delivery date. To be eligible for a return, items must be in the same condition as received—unused, unworn, with tags attached, and in original packaging. Proof of purchase is required for all returns.

How to Start a Return

To request a return, please contact us at help@chiffonstitch.shop.
If your return is approved, we will provide instructions on how and where to send your package. Items returned without prior approval may not be accepted.

If you have any questions about returns, our support team is available to help.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, contact us as soon as possible so we can review the issue and offer an appropriate solution.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale, Clearance, or Promotional

  • Items showing clear signs of use

  • Items returned without original packaging or missing accessories

  • Items returned more than 30 days after delivery

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method.

Please note that refund processing times may vary depending on your payment provider.

Refund Processing Timeline

  • Contact help@chiffonstitch.shop to request a refund

  • Our support team will respond within one business day

  • After approval, return the item following the provided instructions

  • Once the returned item is received and inspected, the refund will be processed within 10 business days

Additional Notes

  • Returns must include all original accessories and packaging

  • For returns not related to product quality, return shipping costs may be the responsibility of the customer

  • Returns that do not meet the conditions above may be declined

Refund requests must be submitted within 30 days of delivery. Requests made outside this period may not be processed.

Contact Information

Email: help@chiffonstitch.shop
Phone: +1 2722569329
Business Address: 2556 Dr. William Finlayson St, Milwaukee, WI 53212, United States